A graduate of the Mines Paris Tech, Anne Rigail joined Air Inter in 1991. In 1996, she was appointed in charge of Air France customer services at Paris-Orly. In 1999, she became director of passenger and baggage connections at the Paris-Charles de Gaulle hub, and subsequently head of customer and baggage products for Ground Operations. In 2005, she was appointed to create the Paris-CDG hub operations control centre. She became VP Ground Operations at Paris-Charles de Gaulle in 2009 . In 2013 she became EVP In-flight Services, in charge of Cabin Crew and in 2017 was appointed EVP Customer. Anne Rigail was appointed CEO of Air France on December 12, 2018.